We would like to update you on our policies and procedures whilst we tackle the Coronavirus outbreak in this country and worldwide. For us, the safety of our clients and staff is paramount and we will continue to monitor the Government website which can be found here:
We would like to assure all of our clients that we have a policy in place so that we will be able to continue working on your matter without serious interruption.
Currently, our office is still open and no one is symptomatic or is known to have been in contact with someone who is. If the situation changes, our team are able to work remotely from home enabling us to continue to support you. Even in the unlikely event that a decision is taken to close our office, the progression of your matter should not be affected.
|COMMUNICATION AND CLIENT MEETINGS|
For the time being, we will continue to meet our clients face to face where it is necessary and sensible to do so. However, we would encourage our clients, particularly those who are elderly, to use alternate means of communication if a face to face meeting is not essential – please see the various ways you can contact us below.
We would specifically request that any potential visitors to our office that have travelled to any of the category 1 countries or those that are showing symptoms or have been in contact with someone who has contracted the virus, please make contact with us via email, WhatsApp or telephone and we will be pleased to assist you.
For all of our property clients, if you wish to contact us by email please use the firstname.lastname@example.org email address, quoting your reference in the subject line if known, otherwise providing enough information for us to identify you. This will ensure that your email is dealt with as quickly as possible and is passed to the appropriate person.
All other clients
Please email us at email@example.com, quoting your reference in the subject line if known, otherwise providing enough information for us to identify you.
Other ways of contacting us
Our telephone lines will be operational even if our office is forced to close. Our telephone number is 01612495087. Additionally, we also are contactable via Whatsapp on 07900365247.
As you will be aware, we may be reliant on other companies or government organisations for the smooth progression of your matter. We are hopeful that they too will have continuity plans in place to ensure that they are still operational throughout any periods of disruption. If we are made aware of any issues which may affect your matter, we will notify you.
|HOW YOUR MATTER MAY BE AFFECTED|
Our staff will be monitoring the situation very carefully in accordance with the type of matter that we are assisting you with.
For many matters, the progression should be unaffected. However, some matters such as property transactions may be affected, particularly if completion is disrupted by self-isolation issues or some other form of disruption.
We continue to take guidance on these issues from the Law Society and the UK Government and will keep our clients updated.
The purpose of this communication is not to scare anyone or cause panic, but to reassure all of our clients that we have procedures in place to ensure it remains business as usual at Versus Law during these uncertain times.
If you should have any particular queries that are not answered in this communication, please contact us.