WHAT IS AN EXTRAORDINARY CIRCUMSTANCE?
The following situations are considered extraordinary:
- Industrial action: Strikes by ground staff and/or air traffic control
- Political circumstances: Terror attacks, political unrest, security risks
- Weather conditions: Heavy rains, snow, storms etc
- Illness: Sick crew member or passenger
- Delays caused by the airport staff (long queues during security checks)
- Security risks
Technical faults do not count as examples of extraordinary circumstances.