What should I expect when contacting my solicitor?
Why we may not always answer immediately
Auction files are time-critical and often involve urgent deadlines, simultaneous completions, and direct dealings with mortgage lenders, auctioneers, and opposing solicitors.
During peak periods or while handling another completion:
- Your solicitor may be on a call, in a meeting, or signing off on legal documents.
- Work may be prioritised by deadline or risk, rather than on a first-come basis.
- Your file may be progressing behind the scenes, even if you haven’t had a message yet.
We understand this can be frustrating — but please know that we aim to respond as quickly as possible, and no file is ever left unattended.
How we manage your matter efficiently
- All key tasks are completed within the required timescales.
- You receive regular updates, especially before and after critical stages like exchange, searches, and completion.
- Emails are read and actioned promptly, even if we cannot respond immediately.
- Our support team is available to help with general updates or non-technical queries.
If something is urgent, please clearly state this in your message or call and we will prioritise accordingly.
At Versus Law, we pride ourselves on providing a responsive, professional service to all our clients. However, it’s important to understand how communication works during a busy and time-sensitive transaction like an auction purchase.
You may not always get an instant response, but rest assured — your matter is being handled carefully, and we are working to protect your interests at all times.
Working together
You can help us stay on track by:
- Sending documents and ID information as early as possible.
- Responding promptly to any requests for clarification.
- Avoiding unnecessary repeat emails or calls — we promise, we haven’t forgotten you.
We’re here to support you — and by working together, we can complete your transaction successfully and smoothly.
Summary
We may not always be available the moment you call or email — but behind the scenes, your matter is progressing. At Versus Law, we take your auction transaction seriously and ensure that all legal work is done accurately, thoroughly, and on time. You can trust us to deliver — even when we’re not immediately visible.










